Skip to content
Free Shipping Pan India, No Minimum Order Sizes

Terms and Conditions Policy

Theater.xyz Terms and Conditions Policy

The following terminology applies to these Terms and Conditions and Privacy Policy, and any or all Agreements: Client, Customer, You and Your refers to you, the person accessing our website and accepting the firm’s terms and conditions. The Firm, Ourselves, We, Our, and Us, refers to our firm. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves. The Store and the Site refer to our website and/or our mobile application.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Theater (including our website, online Store or mobile application) is a product of Clockwork Apparel LLP. When you visit our website or mobile application or buy something from our Store, you agree to terms set out in this agreement. Do not continue to use our Store if you do not accept all of the terms and conditions stated on this page. We reserve the right to change terms set in this agreement.

The following terminology applies to these Terms and Conditions and Privacy Policy, and any or all Agreements: Client, Customer, You and Your refers to you, the person accessing our website and/or mobile application, and accepting the firm’s terms and conditions. The Firm, Ourselves, We, Our, the Store, and Us, refers to our firm. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

General Conditions

You may not use our products to conduct any illegal or unauthorized activity that violate laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, copywriting, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location or payment issues raised from our payment gateway providers.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our Store.

 

Cookies

We employ the use of cookies. By using our Store you consent to the use of cookies in accordance with our privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit.

Certain content on our Store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

 

License

Unless otherwise stated, The firm and/or its licensors own the intellectual property rights for all material on our Store.

All intellectual property rights are reserved.

 

Pricing

We reserve the right to update our product prices and discontinue them based on our own discretion. When we update a product’s price, our Store will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

 

Delivery and Shipping

We offer shipping to most locations in India.

We usually dispatch products that are in stock within one business day from the time your order is placed. If a product is out of stock, we will notify you of the estimated shipping time on the website before you place your order.

There is a nominal charge for Cash on Delivery if your PIN code is supported. If you reject a confirmed COD order, we will be unable to serve you in the future.

If our logistics partner supports it, we will send you an email with a link where you can track your order. Due to external factors, shipping time is not guaranteed. Shipping and COD fees are non-refundable.

 

Gift cards and Rewards

Gift cards and reward credit may only be issued directly from us. The recipient will receive an email notification containing a unique code. Each gift card has a balance, which when used during checkout, applies a credit towards the final purchase. This code is meant for the recipient only and should not be shared. The gift card is usable only on purchases made on our Store and valid for one year from date of issue.

We reserve the right to cancel issued gift cards if the system is used for spam, abuse or illegal purposes.

 

Warranty and Returns

We offer product exchanges and returns within 14 calendar days from the date of purchase. We do not accept cancellations once an order is placed. When you request an exchange or pickup, we try to offer a pick-up service, but it is not guaranteed. In such cases, the customer will have to ship the return themselves. Products marked as Final sale cannot be returned or exchanged once delivered.

A return order is ineligible for exchange or refund if it is done beyond the 14 calendar day period, or if it is used or returned without original packaging. If we receive an in-bound shipment for an ineligible return, goods will be recycled or discarded without notice. No exchanges or refunds will be applicable and an additional service fee may be charged. If you send an unauthorized in-bound shipment, we will be unable to serve you in the future.

All refunds are made to the original mode of payment, except for Cash on Delivery orders. COD orders are refunded to the customers bank account.

If you discover a manufacturing defect with a product you bought from our Store, please send us an email at hello@theater.xyz from the email you placed the order with. We cannot sustain and/or accept standard and defective product requests beyond 14 calendar days.

 

Indemnification

You agree to hold Clockwork Apparel LLP, our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

 

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.